Wholesale settlement / after-sales
Payment, Refund & After-Sales FAQ
Clear settlement instructions, documented quality guarantees and a direct route to your sales team.
Accepted B2B settlement
01
T/T Bank Wire
02
SEPA
03
Wise
04
USDT
05
BTC
Which wholesale payment methods are accepted?+
T/T Bank Wire, SEPA, Wise, USDT, BTC. Sales provides order-specific settlement instructions with your pro forma invoice.
How does the settlement process work?+
Confirm compounds, doses, packaging and destination. Approve the pro forma invoice, independently verify beneficiary details with sales, then send payment and the transaction reference. Release follows settlement confirmation.
How are USDT and BTC payments handled?+
Sales confirms the token, network, receiving address, quoted amount and settlement validity directly for your invoice. Verify the network and address before transfer; never send to unverified instructions.
What if independently tested purity is below specification?+
A confirmed result below the stated batch specification qualifies for a 100% refund or replacement. Share the order reference, batch number and independent HPLC/MS report with sales to arrange resolution.
What if customs holds the parcel or it arrives damaged?+
Report the tracking reference and customs notice or damage photos. Held or damaged shipments qualify for 100% free reshipment.
Can I mix products to reach wholesale pricing?+
Yes. Vial orders begin at 3 kits (30 vials), mixed across compounds and doses. 10+ kits receive 15% off and 100+ kits receive 25% off the packaging-adjusted base price.
How quickly does after-sales respond?+
Within 24 hours. Include the order, lot and tracking references so the team can resolve your request promptly.
Are these products intended for human use?+
No. All products are supplied for analytical, laboratory research and B2B manufacturing purposes only, not human consumption or clinical use.