A repeat buyer in Germany placed a 20-kit mixed order on our EU DDP lane. On day six, tracking stopped updating after the parcel reached the import hub.
Under our reshipment policy, the account manager opened a case the same morning, confirmed the order record and dispatched a fresh batch from Guangzhou within 24 hours — no paperwork required from the buyer.
The replacement arrived on day nine of the new shipment. The original parcel was later released and the buyer kept it as safety stock at no charge.
Takeaway: a DDP lane is only as good as the policy behind it. Ask every supplier what happens, in hours, when tracking goes silent.
